Pamela called up the circus to find out what the deal was... and they were both informative and apologetic... but it turns out that some of the information about where we could stand and more importantly, info on our free tickets, had been sent along and had wound up in Pamela's junk mail folder, unread! So part of it was us. But they acknowledged that part of it was them - their ushers and crew should have known the processes for toddler parents (because we weren't the only people confused and angry).
We had a much different night last night - and we did get seats. We stayed for 4 more acts (including the most amazing kids standing, walking, and jumping rope on top of 3 foot diameter balls.)
And I was on "go get Isaac duty" after his bit, and to bring him back up to the stands, and I will say that the ushers had a very different demeanor, and were far more positive in how they were herding the expectant parents off in the wings - it looked like a much better night for all involved.
So I just wanted to have that update out there - I beefed about Circus Juventas, but then we worked it out, and it was a much better night. So they're back on my happy list.